Shipping Policy 

Effective Date: January 17, 2025

This Shipping Policy outlines the procedures and guidelines for shipping products purchased from Imagetixo (imagetixo.com). By placing an order with us, you agree to comply with this Shipping Policy, as well as our Terms and Conditions, Sales Policy, Payment Policy, and Privacy Policy. We are committed to delivering your purchases to you in a timely and efficient manner. Please read this policy carefully before placing an order.

1. Shipping Destinations

  • Domestic Shipping: We currently ship to all addresses within the contiguous United States, as well as Alaska and Hawaii. We may also offer shipping to U.S. territories; see checkout for a complete list of locations.

  • International Shipping: We offer international shipping to select countries. A list of countries we ship to is available at the checkout page. If your country is not listed, please contact our customer support team, and we will attempt to accommodate your request.

  • Shipping Restrictions: We may have specific restrictions on shipping certain products to certain locations due to legal regulations or other reasons. Please check the product page or contact us if you have any questions about shipping restrictions.

2. Shipping Methods

We offer a variety of shipping methods to cater to your needs. The shipping options available to you will be displayed at the checkout page, and may include:

  • Standard Shipping: This is our most economical shipping method, typically with delivery within 3-7 business days for domestic orders.

  • Expedited Shipping: This method offers faster delivery, usually within 2-3 business days for domestic orders.

  • Priority Shipping: For the fastest delivery possible, we offer priority shipping options, generally with next-day or 1-2 business day delivery for domestic orders.

  • International Shipping: Delivery times for international shipments may vary depending on the destination and carrier. An estimated delivery timeframe will be provided to you during the checkout process.

  • Carrier Selection: We use a variety of reputable carriers, including USPS, UPS, FedEx, and DHL. We reserve the right to choose the carrier for your order, but we strive to select the best option based on your delivery address, selected shipping speed, and the nature of the products you’ve ordered.

3. Shipping Costs

  • Calculation of Shipping Fees: Shipping costs are calculated based on several factors, including the weight and size of your order, your shipping address, and the selected shipping method.

  • Shipping Rates: All shipping costs will be clearly displayed at the checkout page before you finalize your order.

  • Free Shipping Promotions: We may occasionally offer free shipping promotions for orders that meet certain criteria, such as a minimum purchase amount. If free shipping is applicable to your order, this will be indicated at the checkout page.

  • Shipping Fees are Non-Refundable: Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., shipping a wrong or defective item).

4. Order Processing Time

  • Processing Timeframe: We aim to process and prepare orders for shipment within 1-2 business days of receipt. Please note that processing times may be longer during peak periods, holidays, or for orders that contain certain items.

  • Order Cut-off Time: Orders received after a certain time of day (typically 2:00 PM EST) may not be processed until the next business day.

  • Business Days: Our business days are Monday through Friday, excluding weekends and major holidays.

  • Shipping Confirmation: Once your order has been shipped, you will receive an email confirmation containing tracking information, if available.

5. Delivery Times

  • Estimated Delivery Times: Estimated delivery times are provided as a guideline only. Please note that delivery times are not guaranteed and may be impacted by factors beyond our control, such as shipping carrier delays, inclement weather, and other unforeseen circumstances.

  • Domestic Delivery Times:

    • Standard Shipping: typically 3-7 business days

    • Expedited Shipping: typically 2-3 business days

    • Priority Shipping: typically 1-2 business days

  • International Delivery Times: Delivery times for international shipments vary depending on destination and shipping carrier. An estimated delivery timeframe will be provided to you during the checkout process. Customs clearance may also cause further delays.

6. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email containing a tracking number, where available.

  • Tracking Updates: You can track the progress of your shipment through the carrier’s website.

  • Delivery Confirmation: Upon delivery of your order, your tracking information will typically show “Delivered” or a similar status.

7. Shipping Address Accuracy

  • Customer Responsibility: It is your responsibility to provide an accurate and complete shipping address. We are not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete addresses.

  • Address Changes: If you need to make changes to your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee address changes once an order has been shipped.

8. International Shipping

  • Customs and Import Fees: You are solely responsible for any import duties, taxes, customs fees, or other charges that may be incurred when shipping internationally.

  • Customs Clearance: International shipments may be subject to customs clearance procedures, which can cause delays. We are not responsible for delays caused by customs.

  • Shipping Restrictions: Certain products may be subject to international shipping restrictions. Please check with your local customs office before placing an order for international delivery.

9. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer support team, and we will assist in locating your order or initiating a claim with the shipping carrier.

  • Damaged Packages: If you receive a package that is damaged, please contact our customer support team immediately (within 48 hours of delivery) with pictures of the damage. We will work with you to resolve the issue, which may include filing a claim with the shipping carrier or sending a replacement.

10. Shipping Policy Updates

  • Policy Changes: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

  • Review Regularly: Please review this policy regularly to stay informed of any updates. Your continued use of our website and purchase of products from us constitutes your acceptance of any updates to this Shipping Policy.

11. Contact Us

If you have any questions or require assistance regarding this Shipping Policy, please contact our customer support team: