Privacy Policy

Effective Date: January 17, 2025

Imagetixo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, imagetixo.com, purchase products, or use our services. This policy applies to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. By using our website, you consent to the practices described in this Privacy Policy, in conjunction with our Terms and Conditions and our Sales and Return Policy. We encourage you to read this policy carefully and to check back regularly for updates.

1. Information We Collect

We collect various types of information from and about you to provide our products and services, as well as to improve your user experience. The information we collect may include:

  • Personal Information:

    • Contact Information: Name, address, email address, phone number, and other similar contact details.

    • Account Information: Username and password when you create an account on our website.

    • Order Information: Details about your purchases, including the products you buy, order dates, and payment information.

    • Shipping Information: Shipping address and any related contact information necessary for delivery.

    • Payment Information: Credit card numbers, debit card numbers, and other payment details (although, please note, some payment data is processed directly by third-party payment processors).

    • Customer Service Interactions: Any information you provide during customer support communications, such as emails, chat messages, and phone conversations.

  • Non-Personal Information:

    • Website Usage Data: Information about how you interact with our website, such as the pages you visit, links you click, and time spent on the site.

    • Device Information: Information about the device you use to access our website, including the device type, operating system, browser type, and IP address.

    • Location Data: General location data based on your IP address, if applicable.

    • Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To fulfill orders, process payments, arrange shipping, and manage returns.

  • Account Management: To set up and manage your user account, provide customer support, and personalize your experience on our website.

  • Communication: To respond to your inquiries, send order confirmations, shipping updates, and other customer service-related messages.

  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers. You may opt-out of marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

  • Website Improvement: To improve the functionality and content of our website, understand user behavior, and enhance the user experience.

  • Security and Fraud Prevention: To protect our website and customers from fraud, abuse, and unauthorized access.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Personalization: To tailor the content and offers you see on our website and in marketing emails to your interests.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us with website hosting, payment processing, order fulfillment, shipping, marketing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

  • Payment Processors: We use reputable payment processors to handle your payment details securely. They have their own privacy policies governing how they handle your payment data. We do not directly store payment card information on our servers.

  • Shipping Carriers: We share shipping information with carriers to deliver your orders.

  • Legal Requirements: We may disclose your information when required by law, court order, or legal process, or to protect our rights or the rights of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when you provide us with explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences.

  • Cookies: Cookies are small data files placed on your device when you visit our website. They help us remember your preferences, personalize content, and analyze website traffic. You can control the use of cookies in your browser settings; however, disabling cookies may affect the functionality of our website.

  • Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are tiny graphics with unique identifiers that are embedded on our website and in our emails. We may use web beacons to track email open rates, website navigation, and other browsing activities.

  • Third-Party Tracking: We may also use third-party tracking technologies to collect data for advertising purposes or analytics.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect the transmission of sensitive information such as payment details.

  • Access Controls: Access to your personal information is limited to authorized personnel only.

  • Regular Security Assessments: We regularly review and update our security practices to ensure the protection of your data.

However, please note that no method of data transmission or storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, account maintenance, customer support, legal compliance, and any other legitimate purpose. We may retain some information for longer periods for archival or legal compliance purposes.

7. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to request correction of any inaccurate or incomplete information we hold about you.

  • Deletion: You have the right to request deletion of your personal information, subject to certain exceptions under applicable law.

  • Restriction: You have the right to request restriction of the processing of your personal information.

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.

  • Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Withdrawal of Consent: If you have provided us with consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 9. We will respond to your request within a reasonable timeframe, subject to any applicable legal requirements.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: