Sales Policy 

Effective Date: January 17, 2025

This Sales Policy outlines the procedures and guidelines for purchasing products from Imagetixo (imagetixo.com). By placing an order, you agree to comply with this Sales Policy, our Terms and Conditions, and our Privacy Policy.

1. Order Placement and Processing

  • How to Order: You can place orders through our website, imagetixo.com. Navigate to the product page, select the quantity, and add the item(s) to your shopping cart.

  • Order Review: Before completing your purchase, please review your shopping cart carefully, verifying product details, quantities, prices, and your shipping address.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and potentially other electronic payment methods (e.g., PayPal, Apple Pay, etc.). Please refer to our website’s checkout page for the most up-to-date payment options. All payments must be made in USD (United States Dollars).

  • Order Confirmation: Upon successful order placement, you will receive an email confirmation with your order details. Please note, this email confirmation is an acknowledgement of receipt of your order request and does not constitute acceptance of the order.

  • Order Processing Time: We aim to process and prepare orders for shipment within 1-2 business days of receipt, excluding weekends and holidays. Please be aware processing time may vary during peak times, promotional periods, or due to other unforeseen circumstances.

  • Order Cancellation: We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraudulent activities. If your order is cancelled, you will be notified by email, and if applicable, a full refund of the purchase price will be issued to your original payment method. You may also be able to cancel your order before shipment; please refer to our customer service section for further information.

2. Pricing and Payment

  • Pricing Accuracy: While we strive for accuracy, errors in pricing may occur. If an item’s correct price is higher than the price displayed, we will, at our discretion, either contact you before shipping for instructions or cancel your order and notify you of the cancellation.

  • Price Changes: Prices of our products are subject to change without prior notice. The price you see at the time of purchase is the final price you agree to pay, except in the case of clear errors as mentioned above.

  • Sales Tax: Sales tax will be charged based on applicable laws and will be calculated at the checkout page. You are responsible for paying all applicable taxes.

  • Payment Authorization: By submitting your payment details, you authorize Imagetixo to charge the full amount of your order, including shipping fees and applicable taxes, to your chosen payment method.

  • Payment Security: We utilize secure and encrypted payment gateways to protect your financial information during online transactions.

3. Shipping and Delivery

  • Shipping Options: We offer various shipping options, which may include standard shipping, expedited shipping, or other delivery methods. The shipping options available for your order will be displayed at the checkout page.

  • Shipping Costs: Shipping costs will vary depending on the shipping destination, weight of the items, and selected shipping option. Shipping costs will be displayed at the checkout page before you finalize your order.

  • Delivery Time Estimates: Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery times can be impacted by factors beyond our control, such as shipping carrier delays, weather conditions, or other unforeseen circumstances.

  • Shipping Address Accuracy: It is your responsibility to provide a correct and complete shipping address. We are not responsible for lost, delayed, or misdelivered packages if you have provided an incorrect or incomplete shipping address.

  • Delivery Confirmation: Once your order has been shipped, you will receive an email notification with tracking information, if applicable. Please monitor the tracking information to stay updated on the delivery status.

  • International Shipping: We may offer international shipping to select locations, which may involve different shipping times, costs, and customs procedures. Additional charges such as import taxes or duties may be applicable and are your responsibility.

4. Returns, Exchanges, and Refunds

  • Return Policy: We accept returns of unused, undamaged, and resalable items within [NUMBER] days of the delivery date, subject to specific conditions. Refer to our separate “Return Policy” page for detailed information on how to initiate a return.

  • Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., shipping a wrong or defective item).

  • Exchange Policy: We may offer exchanges for different products or sizes, subject to stock availability. Please refer to our Return Policy for detailed instructions on the process of exchanges.

  • Refunds: Refunds for returned items will be processed within a reasonable timeframe after we have received and inspected the returned item(s). Refunds will be issued to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your bank or financial institution.

  • Non-Returnable Items: Some items may not be eligible for return or refund for hygiene or safety reasons (e.g., certain opened software or camera accessories). Refer to our return policy for a full list of non-returnable items.

  • Damaged Items: In the event you receive an item that is damaged during shipping, please contact us within 48 hours of receiving the package with pictures of the damage. We will work to resolve the issue.

5. Warranty

  • Manufacturer’s Warranty: Our products are generally covered by the manufacturer’s warranty. Refer to the product documentation for specific warranty details, conditions, and duration.

  • Imagteixo Warranty: Where we offer warranty beyond the manufacturer’s, the warranty terms will be listed on the product page.

  • Warranty Claims: You must adhere to the manufacturer’s or our warranty guidelines to successfully process a claim. Please contact us in order to proceed.

  • Exclusions: Warranty will be void if the product has been misused, modified, or damaged beyond normal use.

6. Customer Support

  • Contact Us: If you have any questions or concerns regarding your order, shipping, returns, or product information, you can reach us through the following means:

  • Business Hours: Our customer support team is available during our regular business hours. Please check our website for current hours.

  • Response Time: We aim to respond to your inquiries promptly, generally within 1-2 business days.