Refund and Return Policy 

Effective Date: January 17, 2025

This Refund and Return Policy governs the process for returning products purchased from Imagetixo (imagetixo.com). We strive for customer satisfaction and aim to make the return and refund process as simple and efficient as possible. By making a purchase from Imagetixo, you acknowledge that you have read, understand, and agree to the terms of this policy, in addition to our Terms and Conditions and Sales Policy.

1. Return Eligibility

  • Timeframe: You may return eligible items within [30] days of the original delivery date. The return process must be initiated within this timeframe for a refund or exchange. After this 30 day period has passed, we may not be able to process your return.

  • Condition: To be eligible for a return, items must be unused, undamaged, in their original packaging, and in resalable condition. All original accessories, manuals, and included components must be returned as well. Items that have been used, modified, or are not in original condition will not be accepted.

  • Original Packaging: Items must be returned in their original packaging, including any boxes, inserts, protective materials, and labels. Items returned without original packaging may not be accepted, or a restocking fee may apply.

  • Proof of Purchase: A valid proof of purchase, such as your original order confirmation email or a printed receipt, is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene reasons, safety concerns, or specific manufacturer policies. The following items are considered non-returnable:

  • Opened Software: Any software where the seal has been broken or the activation key has been used.

  • Consumables: Items such as batteries, film, chemicals, or any other consumable that has been used or is no longer in its original, unopened packaging.

  • Personalized or Customized Items: Items that have been customized, personalized, or made to your specific requirements.

  • Hygiene Products: Items such as headphones, earplugs, or other personal care items that have been opened.

  • Special Orders: Products specifically ordered upon request may be non-returnable or may have additional conditions.

  • Gift Cards: Gift cards and e-gift cards cannot be returned or redeemed for cash.

  • Clearance Items or Items Marked as “Final Sale”: Items listed as clearance or final sale are not eligible for return.

We recommend checking the product page thoroughly before purchasing to confirm whether or not an item is eligible for return. If you are unsure, please contact us prior to purchase.

3. Initiating a Return

To initiate a return, please follow these steps:

  • Contact Customer Support: Within the 30-day return period, contact our customer support team via phone at (718) 454-3112, or by email at info@imagetixo.com.

  • Provide Information: Provide your order number, the item(s) you wish to return, and the reason for your return.

  • Receive Return Authorization: Our customer service team will provide a Return Authorization Number (RA#) and detailed instructions on how to proceed with the return.

  • Prepare Your Package: Securely pack the item(s) in the original packaging, including all accessories, manuals, and included materials. Include the proof of purchase and the assigned Return Authorization Number (RA#) visibly on the outside of the return package.

  • Ship Your Return: Send your return package using a trackable and insured shipping method. You are responsible for all return shipping costs, unless the return is due to our error (e.g., shipping the wrong item or a defective product).

  • Shipping Address: Please ship returns to the address provided to you by our customer support team. Please DO NOT send any returns to our main business address without the correct return authorization instructions. Sending items to the incorrect address can result in the return not being processed.
    Please note: We are not responsible for returns lost or damaged in transit. Ensure you choose a shipping method with tracking and insurance to protect yourself against any potential problems.

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is a result of an error on our part (e.g., shipping the wrong product or a defective item), you are responsible for all return shipping costs.

  • Return Shipping Methods: We recommend using a trackable shipping method, such as UPS, FedEx, or USPS, to ensure your return arrives safely and can be tracked.

  • Shipping Fee Refunds: In cases where we are responsible for the return (incorrect or damaged item), we will refund your original shipping fee and cover the cost of return shipping, but only if you use the shipping methods we have authorized. Any other return costs that go beyond these authorized methods will not be refunded.

5. Refunds

  • Refund Processing: Once we receive your returned item(s) and verify their condition, we will process your refund. Please allow up to [10] business days from when we receive the returned items for the refund to be processed.

  • Refund Method: Refunds will be issued to your original method of payment. Please note, it may take additional time for the refund to appear on your bank or credit card statement, depending on your provider.

  • Partial Refunds: In some instances, a partial refund may be issued due to the state of the return or other issues. This will be at our discretion.

  • Restocking Fees: In cases of used, opened, incomplete, or damaged returns, a restocking fee may be applied. This fee may vary depending on the condition of the returned item.

  • Shipping Fee Refunds: Shipping fees are not refundable unless the return is due to an error on our part.

6. Exchanges

  • Exchange Process: If you prefer an exchange for the same item or a different item, please follow the return process and indicate that you would like an exchange. Depending on stock availability, we will process the exchange and ship the new item once we receive and process your return.

  • Exchange Shipping Fees: Shipping fees for exchanged items will be the same as for a new purchase, unless the exchange is due to an error on our part. If there is a price difference between the returned item and the exchanged item, we will either charge the difference or refund you the excess amount.

7. Damaged, Defective, or Incorrect Items

  • Report Immediately: If you receive an item that is damaged, defective, or incorrect, please contact our customer support team immediately (within 48 hours of delivery) and provide photos of the damaged or incorrect items and packaging.

  • Resolution Options: We will either offer a replacement, an exchange, or issue a full refund for damaged, defective, or incorrect items.

  • Shipping Fees: We will cover all shipping fees associated with returns or exchanges of damaged, defective, or incorrect items.

  • Return Requirements: Follow the return instructions provided by our customer support team for damaged, defective, or incorrect items.

8. Return Policy Updates

  • Policy Changes: We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

  • Review Regularly: Please review this policy regularly to stay informed of any updates. Your continued use of our website and purchase of our products constitutes acceptance of any changes to this policy.

9. Contact Us

If you have any questions or require assistance with our Refund and Return Policy, please contact our customer support team: